Support Center

Get ready to use the SleepMed Portal

  • *SleepMed Portal Password Reset Utility*

    Password Reset Utility User’s Guide (see also "Forgot Password Process") Overview A new feature has been adde...

    Feb 16, 2017 09:30AM EST
  • Internet Explorer- Export to Excel *UPDATE*

    Due to a Microsoft Security Update from July 12, 2016 described here, ARES Portal users are unable to export g...

    Aug 04, 2016 03:02PM EDT
  • Java Forcing An Update

    When using the SleepMed Portal, it is recommended to have the latest version of Java installed on your compute...

    May 04, 2016 12:55PM EDT
  • *Forgot Password Process*

    Forgot Password Process Overview This walk-through fully explains the process for resetting your forgotten pa...

    Feb 16, 2017 09:28AM EST
  • Setting Up Your Browser

    The following steps are specific to Internet Explorer 11 so the image samples may vary from your computer. Bef...

    May 04, 2016 03:54PM EDT
  • TLS 1.0 Error

    When accessing the SleepMed Portal you may experience an error displayed on your webpage similar to the one be...

    Oct 28, 2014 03:43PM EDT

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