Support Center

Setting Up Your Browser

The following steps are specific to Internet Explorer 11 so the image samples may vary from your computer.
Before using the Sleepmed/Watermark Medical Portal, you must make sure you have appropriate settings established to ensure complete compatibility. The following subjects are covered in this article:

Java Install/Update
Compatibility View Settings
Pop-Up Blocker Settings
Trusted Sites Exception List
Next Steps: Initializing your ARES

Note- These steps may require administrator privileges
 
  • Please be sure you are NOT using Google Chrome, Safari, or Mozilla Firefox. Internet Explorer is your best option as our portal is designed to work primarily with this browser.
  • Go to the Sleepmed Portal
  • Be sure that you can see your Menu Bar at the top of the window

If you see an error on your page or cannot view the website, you may be need to check your advanced settings (TLS 1.0)
                   


 
  • If you DO NOT see these options you will position your mouse pointer in the gray area below the tab bar as shown below, and click the right mouse button
  • You should see this list appear, giving various menu options
  • Check the space next to Menu Bar and the Tools option should appear

                   



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JAVA INSTALL/UPDATE
Note-Administrator privileges may be required to proceed with the following steps

Java is a programming language that is essential to the operation of our web-based portal. Having the latest version of Java ,with no earlier versions, helps ensure functionality with many different processes within the portal. 
 
  • First, you can verify if you have Java with ONLY the latest version installed by clicking HERE
  • Click the option to Agree and Continue
  • If you have the latest version of Java installed, you will see a screen similar to this:


Example

 
  • If it is confirmed that you do NOT have Java on your computer, you can install it directly from Java.com by clicking HERE

Be sure when downloading, that you uncheck boxes relating to anything other than the Java download. The window below shows that the boxes will be checked by default. (You may or may not see this during installation)





You have now completed modifying all browser settings and can start using the Sleepmed Portal. If you have any questions or concerns please contact our technical support team.


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COMPATIBILITY VIEW SETTINGS
Note-Administrator privileges may be required to proceed with the following steps
 
  • Go to the Sleepmed Portal
  • Click Tools or click on the Gear icon in the upper-right corner and you will see a drop-down list
  • Select Compatibility View Settings

                   


 
  • Begin typing "portal.watermarkmedical.com" in the field labeled Add this website: 
  • Once you see an option for portal.watermarkmedical.com appear, select it
  • Click Add then Close to close the window. Your browser window may automatically refresh itself.

                 




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POP-UP BLOCKER SETTINGS
Note-Administrator privileges may be required to proceed with the following steps
 
  • Go to the Sleepmed Portal
  • Click Tools and you will see a drop-down list
  • Select Pop Up Blocker which will open a side list, and from there you select Pop Up Blocker Settings

               


 
  • ​Begin typing "portal.watermarkmedical.com" to the field labeled Address of website to allow:
  • Once you see an option for portal.watermarkmedical.com appear, select it
  • Click Add then Close to close the window

                     




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TRUSTED SITES EXCEPTION LIST
Note-Administrator privileges may be required to proceed with the following steps
 
  • Go to the Sleepmed Portal
  • Click Tools and you will see a drop-down list
  • Select Internet Options

                     


 
  • Click on the tab second from the left labeled Security
  • Click on the Green arrow labeled Trusted Sites
  • Click on the button labeled Sites on the right side of the window

                     


 
  • ​​Begin typing "portal.watermarkmedical.com" in the area labeled Add this site to the zone:
  • Once you see an option for portal.watermarkmedical.com appear, select it
  • Click Add then Close to complete this step






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Now that you have configured your browser, you can proceed to initializing and uploading using your ARES device.
Click HERE to see the next steps.

 

Contact Us

  • Send Us an Email
  • Call Us @ 1.877.710.6999
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